Booking policy & participation waiver
Rabbit Room Escape Games · Philippine time · Effective for new bookings accepted from 17 September 2026
Existing bookings retain the cancellation terms accepted when they were booked.
Your private room
Every reservation is exclusively for your group. New reservations may be made up to 90 calendar days ahead in Philippine time. Online reservations require full payment and close one hour before the game. Arrive 15 minutes before your start time for the briefing.
Players and blindfolds
Provide your team name and the name and age in years of each player. Blindfolds are required during the game. Bring your own, or purchase any quantity from Rabbit Room for ₱25 each at checkout. Promo codes apply to the game price only.
Participation waiver and assumption of risk
By participating in escape room activities at Rabbit Room Escape Games, all players acknowledge that the game may involve moving objects, interacting with the environment and sudden surprises. Participation is voluntary. Players assume the ordinary risks of the activity, including possible cuts, bruises, sprains or emotional stress.
Health, conduct and property
The booking contact confirms that each player is physically and mentally fit to participate and has no known condition that would make participation unsafe. Each player must follow staff instructions, safety guidelines and game rules, avoid excessive force, and not tamper with game elements unless instructed. Rabbit Room may remove a player who does not comply, without refund. Players are responsible for damage caused through reckless, intentional or careless conduct and may be charged reasonable repair or replacement costs.
CCTV, media and belongings
Game rooms are monitored by CCTV for safety and game management. Rabbit Room may photograph or record video for marketing purposes; tell staff before the game begins if you do not wish to be photographed or recorded. Players remain responsible for personal belongings brought into the rooms. Rabbit Room is not responsible for lost, stolen or damaged personal items, subject to applicable law.
Liability and minors
To the fullest extent permitted by law, participants release Rabbit Room Escape Games from claims arising from ordinary risks of participation, including personal injury, emotional distress or property damage. This does not waive rights that cannot legally be waived, including liability arising from conduct that cannot lawfully be excluded. The booking contact confirms that they are the parent or legal guardian for any minor they sign for and accept these terms on that minor’s behalf.
Non-refundable reservations
All payments are non-refundable for customer cancellations or changes of plans, regardless of how early you cancel. This includes the game price, online service fee and prepaid extras. We reserve the room and staff exclusively for your group. Rescheduling is the only standard alternative and is subject to the conditions below. Refunds or other remedies required by applicable law remain available.
No-shows and fewer players
No-shows, late cancellations, fewer players attending and unused prepaid extras do not qualify for a refund. Requests received less than 48 hours before the original start have no guaranteed reschedule. Any exceptional reschedule requires owner approval.
Late arrival
Late arrival may shorten your game to protect the next reservation. There is no automatic extension or refund for time lost due to your group's lateness. If there is insufficient time to conduct the briefing and game safely, admission may be declined under the late-cancellation rule, subject to your legal rights.
Rescheduling
You may request one reschedule at least 48 hours before the original session. Contact Rabbit Room with your booking reference; notice is measured when we receive your request, in Philippine time. The replacement session must be available within our 90-day booking window and is subject to staff approval and payment of any price increase. A lower replacement price does not create a cash refund. A change is effective only after written confirmation. The payment remains non-refundable and the change does not create a second rescheduling entitlement. Later requests are considered only as an owner-approved exception.
Exceptional circumstances
For serious illness, bereavement, an official travel restriction or severe weather that makes travel unsafe, contact us as soon as reasonably possible. We may request proportionate supporting information and approve a one-time reschedule, subject to availability. These circumstances do not automatically create a cash-refund entitlement, except where required by law. Ordinary traffic, a change of plans or general rain do not automatically qualify. Do not put medical records or sensitive documents in booking notes; staff can explain how to provide any necessary evidence privately.
If Rabbit Room cannot provide the game
If Rabbit Room cancels or cannot provide the booked game, including because of a power outage, equipment failure or safety closure, we will contact you to arrange a suitable replacement or reschedule. This customer-cancellation policy does not exclude any refund or other remedy you are entitled to under applicable law, and we will not require a reschedule or credit in place of a legally required refund.
Requests and legal rights
Call 0951 678 1902 or use the contact channels on rabbitroomescape.com and give your booking reference. A refund eligibility decision is not confirmation that money has been returned. Nothing in this policy excludes remedies required by Philippine consumer law. Exceptions are recorded by the owner and do not change the policy for other bookings.
Policy and waiver version 2026-09-17-v5